This is my profileContact via CazVid
Lovepreet
Customer Service & Resolution Specialist
Contact
Education
Summary
Professional profile
Experience
Customer Service & Resolution Specialist
Managed a high-volume portfolio of inbound and outbound customer accounts, conducting needs assessments to resolve complex inquiries and establish sustainable account milestones.. Leveraged active listening and empathy to de-escalate sensitive customer friction points, successfully retaining goodwill and protecting brand integrity.. Maintained flawless compliance with strict consumer privacy laws, federal/provincial financial regulations, and internal call center governance standards.. Exceeded rigorous daily and monthly performance metrics, liquidation quotas, and strict call quality assurance (QA) evaluation benchmarks.. Executed rapid, real-time data entry within advanced CRM database architectures to maintain immaculate, confidential customer interaction history logs.
Customer Service & Sales Associate
Delivered exceptional customer relations in a high-velocity, high-traffic consumer environment, addressing and resolving tier-1 inquiries promptly.. Processed complex financial transactions (cash, debit, credit) via POS systems with 100% balancing accuracy under strict audit guidelines.. Identified customer preferences to strategically cross-sell ancillary products and services, driving daily team revenue targets.
Logistics & Operations Assembler
Collaborated effectively within a fast-paced, target-driven team setting to maintain peak operational efficiency and accuracy metrics.. Applied strong organizational skills and attention to detail to strictly follow compliance and quality control benchmarks.