Lu Din Rigobert O Nájera Mazarie Gos
Customer Service & Case Management professional with diverse experience
- Provided eviction assistance from notice delivery to court judgment, collaborating with attorneys.
- Interpreted medical information accurately in English and Spanish for diverse patients.
- Handled billing and customer service tasks for major clients like Home Depot and CityBank.
Customer Service
Intermediate
Delivered customer support and handled billing inquiries for retail and banking clients.
Case Management
Intermediate
Assisted clients with eviction processes, prepared legal paperwork, and coordinated with attorneys.
Medical Interpretation
Intermediate
Provided accurate English/Spanish interpretation for medical information communication.
Billing and Customer Service
Intermediate
Managed billing and supported customer inquiries for clients like Home Depot and CityBank.
Languages
Spanish
Fluent
English
Fluent
April 2021 - March 2022
Customer Service Representative
LYFT
Temporary Trainer Assistant
August 2022 - November 2022
Case Manager
ALLIED GLOBAL
Assisting clients during their eviction cases, starting with the delivery of the Notice to Vacate until the Judgment was granted., Handling the preparation of the paperwork and filing, working along with attorneys specialized in evictions (owner-resident)
April 2019 - June 2020
Medical Interpreter (English/Spanish)
24/7.ai
Conveying accurate medical information to patients who did not speak English or with a limited English proficiency.
July 2017 - February 2019
Billing and Customer Service
ICS
Billing and customer service for Home Depot and CityBank.
Universidad de San Carlos de Guatemala
Law School
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