Luis Alejandro Soza Jarquin
Customer Experience and Recruitment Specialist with 7+ years of diverse industry expertise
- Led end-to-end onboarding and client relationship management for B2B clients at Microsoft, enhancing support strategies.
- Created and implemented training programs that increased team productivity by 20% at Training & Quality Supervisory role.
- Managed full recruitment cycles, efficiently filling sales and service roles through multi-channel strategies at Convergys.
Customer Relationship Management
Advanced
Handled diverse customer interactions, resolved issues promptly, and built strong client relationships, especially in B2B contexts.
Training and Development
Advanced
Developed training materials, executed onboarding programs, and improved team productivity and quality standards.
Recruitment Strategies
Advanced
Coordinated recruitment processes across channels, managed full-cycle hiring, and collaborated with hiring managers.
Operational and Program Management
Intermediate
Supervised daily operations, managed schedules and records, and handled administrative tasks efficiently.
Conflict Resolution
Intermediate
Applied critical thinking to resolve escalated customer queries and manage client issues proactively.
Languages
English
Advanced
Spanish
Advanced
Portuguese
Beginning
02/2016 - 03/2017
Recruitment T.T
CONVERGYS
Assisted in filling open positions for sales & service roles., Coordinated the recruitment process through various channels, including agencies and publications., Managed the full recruitment cycle for targeted candidates., Collaborated with hiring managers to develop and execute effective...
03/2017 - 08/2018
Treatment Coordinator / Product Trainer
HALDEY PHARMACEUTICAL COMPOUNDING
Developed comprehensive training materials to enhance the onboarding process., Ensured that all new hires were equipped to manage customer interactions effectively.
09/2018 - 03/2020
Customer Experience Expert
EQUIFAX MANAGUA
Handled a range of customer interactions including complaint initiation and escalated queries., Investigated and resolved customer queries immediately or directed to the appropriate resolver group.
03/2020 - 10/2021
Program Management
ENGLISH COACH & COORDINATOR E4CC
Organized and supervised daily operations, including class schedules and student registrations., Handled administrative tasks such as maintaining student records and processing payments.
Instituto Nicarao
Bachiller
Instituto CECNA
Computer Operator
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