Luis Angel Gutierrez Angeles
Business Intelligence Specialist with cross-functional expertise in data analysis
- Automated data download processes using CRM technologies at Procter & Gamble
- Designed dashboards and reports in Power BI and Excel for commercial and reference use
- Developed customer satisfaction evaluation processes and maintained KPI dashboards at BEAT
Power BI
Avanzado
Created and maintained dashboards to track KPIs and performance metrics.
Excel
Avanzado
Designed documents and files for data analysis and reporting in commercial contexts.
Data Analysis
Intermedio
Gathered and analyzed data to identify trends, patterns, and opportunities for process improvements.
Project Management
Intermedio
Participated in planning, execution, and change management across multiple projects using Agile methodology.
Stakeholder Engagement
Intermedio
Built strong relationships with stakeholders to gather feedback and ensure alignment with business objectives.
Languages
Spanish
Native
English
Advance
2023 - 2024
BUSINESS INTELLIGENCE & STORE DEVELOPMENT SPECIALIST
Procter & Gamble
Identification, documentation and business requirements analysis, Collaborate closely with cross-functional departments to align new business model strategies and projects using the methodology Agile, Automation of data download processes using CRM technologies, Data gathering and analysis to...
2021 - 2022
COMPLIANCE SR ANALYST
BEAT
Development of customer satisfaction evaluation processes, Building strong relationships with stakeholders to understand their needs, gather feedback, and ensure alignment between business objectives and technical solutions., Crucial role in decision-making for the evaluation model based on...
2018 - 2021
SR QUALITY ANALYST
Concentrix
Gathering and analyzing business needs, translating stakeholder requirements into clear specifications for the development team., Creating flowcharts, process maps, and documenting business models to improve the understanding and optimization of internal processes., Interpreting data and creating...
Instituto Politécnico Nacional
Electric eng.
Completed 2021
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