Luis Corona
Customer Service & Dispatch Specialist with 1.5 years experience
- Managed inbound customer service calls and scheduled appointments for field technicians at True Work Logistics.
- Executed over 500 calls daily as a Bilingual Screener, demonstrating strong communication skills.
- Handled inbound calls and processed bookings and upgrades as a Cruise Representative at Celebrity X Cruises México.
Bilingual Communication
Experto
Utilized bilingual abilities to handle customer interactions and support call management.
Call Management
Avanzado
Proficient in managing inbound and outbound calls, including cold calling and customer inquiries.
Resource & Inventory Management
Intermedio
Supervised resource distribution, inventory, and resource allocation in a legal environment.
Customer Service & Dispatch
Avanzado
Provided customer support, scheduled appointments, and coordinated emergency procedures in various roles.
Travel & Appointment Coordination
Intermedio
Arranged client bookings and scheduled service appointments, ensuring efficient operations.
Languages
English
Fluent
Spanish
Fluent
Aug 2024 - May 2025
Bilingual CSR
True Work Logistics
Managed all inbound customer service calls., Coordinated service calls for clients from 'Mr. Rooter Plumbing'., Scheduled future appointments for active field technicians., Delegated emergency procedures for a fire drill, alerting occupants, evacuating the building using...
Jan 2022 - Jun 2024
Bilingual Screener
Aurel Project S.C. de R.L. de C.V.
Scrutinized cold call transfers for home and vehicle owners seeking asset protection., Executed over 500 calls daily., Fostered empathy and urgency through exceptional active listening skills.
Jun 2019 - Jan 2022
Bilingual Cruise Representative
Celebrity X Cruises México
Handled inbound calls from travel partners and guests, ensuring a seamless communication flow., Processed upgrades, bookings, cancellations, and provided specialized guidance on staterooms., Evaluated the cruise ship emergency plan for flooding or fire for any possible evacuation.
Feb 2008 - Jun 2019
Warehouse Manager
Poder Judicial Del Estado De Hidalgo
Supervised the distribution of internal resources for legal operations., Monitored incoming invoices and managed overall inventory effectively., Administered a resource management software system for efficient invoicing.
Golden West College
AA Management
1997
Rancho Alamitos High School
H.S. Diploma
1992
Dispatcher - CSR
Managed all inbound customer service calls. Coordinated service calls for clients fromn``Mr. Rooter Plumbing"n. Scheduled futurenappointments for active field technicians. Delegated emergency procedures for a fire drill, alerting occupants,...