Luz Gabriela Estrada Gutiérrez

Rosarito, Baja California, Mexico

Property Manager with 5+ years in real estate and administrative support

  • Managed 25-unit residential communities, increasing occupancy and reducing delinquencies
  • Streamlined maintenance procedures, improving operational efficiency
  • Assisted with beachfront real estate analysis and property valuation verifications
Scheduling
Advanced
Organized appointments and managed work schedules across multiple roles, ensuring operational continuity.
Customer Service
Advanced
Provided support to clients, answered inquiries, and managed communications in various sectors including healthcare and finance.
Property Management
Intermediate
Held responsibilities in managing residential communities, coordinating maintenance, and improving occupancy rates.
Administrative Support
Advanced
Performed data entry, record management, invoicing, payroll, and report creation using QuickBooks and MS Office tools.
bilingual communication
Intermediate
Provided consecutive translations in meetings and everyday conversations, supporting both English and Spanish speakers.

Languages

English
Fluent
Spanish
Fluent
January 2025 - February 2026
Scheduler
Coyote Dental
Called the concierge to schedule appointments for clients, Explained what each facility had to offer, Answered prospective clients' questions and concerns, Provided dental information and estimated costs, Set up consultations and provided necessary information for appointments
October 2022 - March 2024
Sales
Working Capital Loans
Made contact with prospective customers to offer equipment financing and working capital loans, Consulted the owner for necessary paperwork to update files, Discussed business statutes with the Secretary of State, Checked owners' credit
March 2020 - December 2022
Customer Service Representative
TaskUs Call Center
Communicated for project organization, Provided customer service and one-on-one meetings to assist the team, Answered incoming calls and supported existing policyholders, Made outbound calls to review policies
April 2016 - December 2019
Personal Assistant to the Owner
Simply Clean of America
Scheduled jobs for clients, Delegated work and oversaw scheduling, Performed administrative duties, Completed payroll accounting weekly, Created monthly reports and invoices using QuickBooks
January 2010 - January 2015
Interpreter
Foreign Languages (Interpreter)
Provided consecutive translations in meetings, Translated everyday conversations and procedures
August 2008 - September 2010
Real Estate Assistant
Century 21 Acacia
Assisted the owner in looking into beachfront real estate, Managed advertising of homes, Verified taxes and outstanding debts on properties
August 1996 - December 1998
Property Manager
Lou Patel Property
Managed 25-unit residential communities, Increased occupancy and lowered delinquencies, Streamlined maintenance procedures
🎓
John Glenn High School
High School equivalent
1999

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