Madeleine Melody Peña Gonzales
Medical Interpreter with 2+ years of bilingual communication expertise
- Facilitated communication between English-speaking healthcare providers and Spanish-speaking patients, ensuring confidentiality and compliance.
- Managed multilingual communication channels, including phone and email, demonstrating organization and listening skills.
- Supported sales and administrative processes at telecom and financial firms through report generation and contract support.
Medical Interpretation
Intermediate
Facilitated understanding between patients and healthcare providers, ensuring privacy and confidentiality.
Customer Service
Advanced
Handled customer interactions over phone, email, and chat, providing effective support and communication.
Administrative Support
Intermediate
Supported sales and back-office tasks, including report creation, contract processing, and data management.
Multilingual Communication
Advanced
Used bilingual skills to communicate effectively with diverse populations in medical and business contexts.
Technical Skills
Advanced
Proficient with Adobe and Microsoft Office tools for document creation, report generation, and data management.
Languages
English
C1
January 2024 - June 2025
English-Spanish Medical Interpreter
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claims back-office advisor
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AMTNET Agency
Settle sales contracts for Movistar, generate reports, upload new contracts and support the sales area.
February 2022 - October 2022
Customer Service agent over the phone and mail
MAQUISISTEMA
July 2020 - September 2020
Collections Advisor over the phone
FASTCO
August 2019 - November 2019
Customer service agent over the phone and chat
Teleperformance
July 2018 - January 2019
Collections Advisor over the phone
Profinancia
San Miguel
High School
2010
Institute “Britanico”
English-C1
2022
ISIL
Technical studies
2020
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