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Process Improvement Specialist (Lead)
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Competencies
Expertise in overseeing end-to-end supply chain operations, including forecasting, inventory, and logistics coordination.
Proven ability to lead and support initiatives that optimize operational workflows and enhance efficiency.
Skilled in developing analytical dashboards and reports using Power BI and Excel to inform strategic decisions.
Comprehensive knowledge of shipment tracking, freight coordination, and delivery performance management.
Experienced in managing stakeholder relationships to ensure smooth supply chain activities.
Education
Summary
MANALAN is a dedicated supply chain professional with over a decade of experience across logistics, customer operations, and process improvement. Skilled in data-driven decision making and stakeholder coordination, he consistently enhances operational efficiency and performance.
Key Achievements
- Led operational improvement initiatives at DHL Supply Chain, enhancing logistics efficiency using Power BI and Excel.
- Managed end-to-end customer operations at Western Digital, ensuring seamless supply chain performance through accurate forecasting and inventory control.
- Supported over 70 clients with analytics and KPI-driven improvement projects at DKSH, boosting operational effectiveness.
- Led new product shipments and warehouse projects at Intel, optimizing logistics and forecasting processes.
Experience
Process Improvement Specialist (Lead)
Lead and support operational improvement initiatives across logistics and supply chain operations.. Develop analytical reports and dashboards using Power BI and Excel to support management decision-making.. Identify operational inefficiencies and recommend process optimization opportunities.. Collaborate with regional stakeholders across Malaysia, Vietnam, Costa Rica, and Chengdu on continuous improvement projects.
Sales Operation Account Manager
Oversaw end-to-end customer operations including forecasting, inventory management, and order fulfillment coordination to support seamless supply chain performance.. Analyzed logistics performance and operational KPIs to improve delivery efficiency, service levels, and cost effectiveness.. Acted as the key operational contact for cross-functional stakeholders, proactively resolving issues and ensuring timely execution of customer requirements.
Analyst, Supply Chain Management
Prepared reports & analytics for 70+ customers.. Supported improvement initiatives and client KPIs.
Logistics Customer Service Analyst
Led new product shipments & warehouse improvement projects.. Subject matter expert in forecasting and logistics processes.
Improvement Initiative Executive
Supported process improvement projects and documentation activities.. Assisted project coordination and reporting.