Manuel - Customer Service Specialist with 5+ years in BPO environments
Guadalajara, Jalisco, Mexicoen
Gained extensive experience in customer service, retention, sales, technical support, and service desk roles.
Supervised customer service teams, leading to enhanced operational efficiency.
Published on CazVidVideo interview available
Summary
Experienced in customer support, retention, sales, and technical support within BPO and call center settings, fully bilingual.
Video Resume
Key Achievements
- Developed bilingual communication skills to serve diverse client needs effectively.
Skills
Customer ServiceAdvanced
Provided frontline support and addressed customer inquiries across multiple channels.
RetentionIntermediate
Worked on customer retention strategies to maintain client satisfaction and loyalty.
Technical SupportIntermediate
Assisted customers with technical issues related to products and services within the call center.
SalesIntermediate
Engaged in sales activities to promote and upsell products and services.
SupervisionBeginner
Led small teams in customer service environments, gaining foundational leadership experience.