Manuel

Provided specialized advisory services to corporate and premium clients of Bancolombia through phone and chat channels, delivering comprehensive guidance on the bank’s full portfolio of financial products and virtual services.. Managed complex and high-priority cases requiring personalized solutions for clients across all market segments.. Served as a Team Leader for 14 months, supervising and motivating a team of advisors to meet performance goals, ensuring service excellence, and driving both short- and long-term business results.

Delivered personalized sales and advisory services, driving ticket, membership, vacation package, and service upgrade sales while enhancing guest satisfaction.. Guided customers in maximizing membership benefits and using digital platforms to improve their overall experience.

Sold customized home warranty solutions through a consultative sales approach, consistently exceeding monthly sales targets.. Managed inbound and outbound sales, built strong client relationships, identified upselling opportunities, and maintained accurate CRM records to support customer retention and business growth.

Provided personalized assistance to clients by helping them navigate financial relief options tailored to their individual needs.. Handled inbound and outbound interactions with empathy and professionalism, addressing client inquiries, clarifying program details, and ensuring they fully understand each step of the process.. Maintained accurate case information in the CRM system and collaborated with team members to enhance service quality and overall operational efficiency.

Drove broadband and telecommunications sales by identifying customer needs and recommending tailored service solutions through a consultative approach.. Consistently exceeded sales targets while delivering exceptional customer service, increasing retention through upselling and cross-selling opportunities, and maintaining accurate CRM records to support long-term client relationships.