Manuel - Operations professional with 10+ years in hospitality and food service

Led daily operational functions across hospitality, food service, and retail, ensuring efficiency and quality.

Supervised and coordinated multidisciplinary teams to meet organizational objectives and improve service delivery.

Provided bilingual support, managed guest relations, and resolved complaints to enhance satisfaction.

Analyzed operational and market data, creating reports and insights to inform decision-making.

Managed procurement, inventory, and logistics to optimize resources, reduce waste, and control costs.

Collect and analyze property data, including occupancy rates, nightly prices, and guest reviews, to ensure accuracy and identify booking trends., Use Excel to create reports, charts, and summaries that support pricing and marketing decisions., Manage availability across multiple platforms to prevent scheduling conflicts and increase reservations., Provide bilingual customer support (English/Spanish) by responding to guest inquiries quickly and solving issues to ensure a smooth experience., Improve operations by streamlining check-in/check-out processes and coordinating housekeeping., Handle administrative tasks, including documentation, invoicing, and performance reports to help property owners stay organized.

Managed day-to-day operations of a 7-room hostel, ensuring smooth and efficient functioning across all departments., Supervised a small team across front desk, housekeeping, maintenance, and food & beverage, ensuring high service standards and smooth teamwork., Handled the hostel budget, tracked expenses, and identified opportunities to optimize costs while maximizing revenue., Developed and executed strategies to increase bookings, improve occupancy rates, and enhance guest satisfaction., Ensured a memorable guest experience by addressing and resolving complaints, managing guest feedback, and ensuring cleanliness and comfort., Coordinated inventory management and procurement for hostel amenities and supplies., Managed administrative tasks including payroll, scheduling, and compliance with local regulations.

Optimized day-to-day operations and streamlined processes to ensure efficient service and product delivery in a fast-paced vegan snack business., Managed inventory and supply chain to ensure stock levels met demand while minimizing waste and controlling costs., Developed and implemented strategies to expand distribution channels and enhance product visibility., Analyzed operational data to identify trends, improve performance, and increase customer satisfaction., Collaborated with the team to refine recipes, improve product quality, and meet customer needs.

Monitored service quality across different customer channels, ensuring satisfaction., Supervised the sales force through customer visits and product audits at points of sale., Monitored the status and use of refrigeration equipment, as well as product rotation and market analysis., Ensured compliance with delivery routes and time windows, promoting proper customer service., Trained the team on new service strategies and suggested improvements based on feedback.