Oct 2023 - Present
Transaction Review Associate
Ría Money Transfer
Analyze and verify international remittance transactions., Identify discrepancies, fraud, and suspicious activities., Collaborate with compliance and operations teams., Ensure accuracy in high-responsibility, zero-error environments.
Jan 2024 - May 2024
Customer Service & Sales Representative
Fusion
Handled calls related to memberships, reservations, and sales., Supported international accounts (SeaWorld – USA)., Closed sales opportunities with clear and detailed product information.
Sep 2023 - Dec 2023
Customer Service Representative
Concentrix
Managed inbound calls and order tracking., Resolved issues with empathy and efficiency., Ensured accurate documentation for customer satisfaction.
Sep 2020 - May 2023
Customer Service Representative
Teleperformance
Provided inbound customer support., Met quality and performance metrics., Delivered personalized solutions and built customer rapport.
Mar 2020
Customer Service Representative
CENADE
Delivered clear and empathetic customer support., Assisted customers with inquiries and issue resolution.