Diana - Customer Service Agent with diverse experience in telecommunications and IT

San Salvador, San Salvador Department, El SalvadorRemoteen

Provided consistent customer support at Telus International across multiple roles

Handled customer inquiries and resolved issues effectively at Cognizant El Salvador

Published on CazVidOpen to remote

Summary

Experienced customer service agent with a background in telecommunications and IT industries, specializing in customer support, inquiry resolution, and team collaboration.

Key Achievements

Gained extensive experience in customer service operations in the telecom and IT sectors

Skills

Customer ServiceIntermediate

Applied communication and problem-solving skills to assist customers effectively

Communication SkillsIntermediate

Handled customer inquiries, providing clear and professional responses

Problem ResolutionIntermediate

Identified and addressed customer issues to ensure satisfaction

Team CollaborationBeginner

Worked as part of customer service teams in fast-paced environments

Languages

English(Bilingual)

Experience

Customer Service Agent

Telus International

2009 - 2014

Customer Service Agent

Telus International

2015 - April 2024

Customer Service Agent

Cognizant El Salvador

August 2024 - present

Education

Universidad Francisco Gavidia

Degree

Universidad De El Salvador

ITCA

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