GP
Contact Now

German Tellez Poveda

Managua, Managua Department, Nicaragua

Project Manager with 5+ years in customer service & aviation

  • Led a customer service quality evaluation project at Farmacias Europeas, designing performance monitoring systems.
  • Improved service quality by 35% through training and coaching programs based on evaluation results.
  • Managed passenger handling processes and trained staff on safety, security, and service protocols at Spirit Airlines.
Customer Service Quality Evaluation
Expert
Performed evaluations, designed monitoring systems, and implemented improvements for customer service quality.
Performance Monitoring Systems
Advanced
Developed and applied systems to assess and enhance service delivery in customer-focused environments.
Team Coordination & Training
Advanced
Led cross-functional teams and trained staff on operational protocols, safety, and security standards.
Aviation Operations & Ground Handling
Intermediate
Managed passenger handling, airport operations, safety standards, and security audits within the aviation industry.
Business Process Management
Intermediate
Applied process management principles to improve workflow efficiency and service consistency.

Languages

Spanish
Native
English
Fluent
See Full Skillset on CazVid
March 2018 - May 2020
Project Manager – Customer Service Quality Evaluation
Farmacias Europeas
Led customer service quality evaluation project., Designed and implemented performance monitoring systems to assess service delivery and customer satisfaction., Coordinated cross-functional teams to execute audits, analyze feedback, and deliver actionable insights., Developed training and coaching...
Guest Service Agent / Station Trainer / Ground Operations / Ground Security Coordinator
Spirit Airlines
Delivered exceptional customer service and managed passenger handling processes., Trained new hires and existing staff on safety, security, and service protocols., Coordinated ground operations and ensured compliance with security regulations.
Industrial Production Teacher
Universidad Nacional de Ingeniería
Taught industrial production concepts and mentored students in engineering practices.
View Complete Work History
🎓
National Engineering University (UNI)
Degree in Industrial Engineering
Completed 2020
See Education & Certifications

industrial engineer

Marcelo Tellez is an industrial engineer with over five years of experience in the aviation industry, skilled in coordinating teams to ensure timely flight dispatch.

Herman Telles is a professional with over five years of experience in the aviation industry, emphasizing logistics and compliance with complex regulations.

airline dispatcher

Marcelo Telles is a 26-year-old professional with extensive experience in the airline industry, currently working as an airline dispatcher.

Watch All Video Interviews
🎯

Perfect Matches Await

Complete profiles unlock amazing connections with similar professionals and perfect job opportunities

💼

Dream Jobs Loading

Rich profiles get personalized job matches that align with skills, experience, and career goals

Go to CazVid

Share German Tellez Poveda's Profile