Marco - Support and Customer Service Specialist with Network Support Experience

Skilled in addressing customer inquiries, resolving issues, and providing support across various platforms.

Experienced in maintaining and troubleshooting network equipment and computer hardware.

Proficient in resolving hardware and software issues, including Office 365 and computer upgrades.

Capable of maintaining web pages, creating engaging content, and responding to online customer interactions.

Maintenance of equipment such as computers, laptops, printers and scanners. Use of specialized tools on networking area. Computer hardware repair (Windows issues)

Maintenance of web pages and social networks (Update the web page and respond to comments with questions or concerns). Content for blogs (Videos or photos). Assistant (Solve customer issues, calls, assistant customer with their purchase, charge customers)

Answer calls and respond to customers inquiries regarding product, information, updates, etc.. Provide resolutions to customers regarding payments, schedule payments and refunds.

Passwords Reset.. Troubleshoot problems with Office 365 applications.. Remotely troubleshoot computer problems such as upgrades, drive problems, install applications, etc.... Provide access to web pages, files, applications, etc.

Answer calls and respond customer ques related phone services.. Soft sales. Explain basic billing situations, take payments, basic troubleshooting, promotion corrections, etc.. Guide customer to solve basic applications issues.. Guide agents to achieve month ́s target. Answer agent’s inquiry’s. Provide solutions to customers on escalated situations