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Internship
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Competencies
Skilled in addressing customer inquiries, resolving issues, and providing support across various platforms.
Experienced in maintaining and troubleshooting network equipment and computer hardware.
Proficient in resolving hardware and software issues, including Office 365 and computer upgrades.
Capable of maintaining web pages, creating engaging content, and responding to online customer interactions.
Education
Languages
Summary
Dedicated support and customer service specialist with hands-on experience in network maintenance, hardware troubleshooting, and social media management. Adept at resolving technical issues and enhancing customer satisfaction.
Key Achievements
- Maintained and repaired computer hardware and network equipment during internship, ensuring optimal performance.
- Managed social media and website content, enhancing online engagement for Ópticas Jiménez.
- Provided timely technical support and troubleshooting for Office 365 and computer issues at Pertec Global Services.
- Delivered effective customer service and support at Foundever, resolving inquiries and guiding problem solutions.
Experience
Internship
Maintenance of equipment such as computers, laptops, printers and scanners. Use of specialized tools on networking area. Computer hardware repair (Windows issues)
Community Manager
Maintenance of web pages and social networks (Update the web page and respond to comments with questions or concerns). Content for blogs (Videos or photos). Assistant (Solve customer issues, calls, assistant customer with their purchase, charge customers)
Customer Service Representative
Answer calls and respond to customers inquiries regarding product, information, updates, etc.. Provide resolutions to customers regarding payments, schedule payments and refunds.
Help Desk Agent Level 1
Passwords Reset.. Troubleshoot problems with Office 365 applications.. Remotely troubleshoot computer problems such as upgrades, drive problems, install applications, etc.... Provide access to web pages, files, applications, etc.
Customer Service Agent & Support Coach
Answer calls and respond customer ques related phone services.. Soft sales. Explain basic billing situations, take payments, basic troubleshooting, promotion corrections, etc.. Guide customer to solve basic applications issues.. Guide agents to achieve month ́s target. Answer agent’s inquiry’s. Provide solutions to customers on escalated situations