Marcos

IT Technician

Supervise technology operations for a diverse portfolio of clients, including business and residential ISPs, CCI, and hotels.. Manage technology platforms, licenses, assets, and security-related processes.. Perform hardware and software maintenance and technical support.. Provide customer support and resolve incidents via phone, chat, and email.. Configure and maintain networking equipment, telephony systems, transmission media, and technology services.. Manage and monitor support tickets using Zoho, NetSuite, and Odoo.. Develop applications and solutions using C#, Java, HTML5, and CSS for Windows and web environments.. Conduct technical visits and provide on-site support to clients.. Coordinate field operations and technical activities.. Train personnel on technical procedures and technology platforms.. Participate in GPON network implementations and platform migration projects between companies.. Automate and manage Back Office processes focused on documentation and information organization.