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Margaret-Mary
customer service representation
Contact
Competencies
Demonstrated experience with Issue and Complaint Resolution.
Demonstrated experience with Customer Data Confidentiality.
Demonstrated experience with Data Entry.
Demonstrated experience with Creative Problem Solving.
Demonstrated experience with Verbal and Written Communication.
Education
Summary
customer service representation open to new opportunities
Experience
customer service representation
Handling customer complaint.. Identify and access customer’s needs to achieve satisfaction. Follow communication, procedure, guidelines and polices.. Build positive relationship and business associate.
Customer Service Advisor
Resolving issues and troubleshooting technical problems.. Handling customer complaints.. Manage chat queues, concurrent chats, handling emails and social media.
Customer Experience Advisor
Answering questions about a company’s products or services.. Resolving issues and troubleshooting technical problems.. Handling customer complaints.. Manage chat queues, concurrent chats, answering calls, handling emails and social media.. Cross between alternate service channels.
Customer Service Representative
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.. Promptly responded to customer inquiries and resolved complaints to promote loyalty.. Kept customer and system account information accurate and current to support timely resolutions for concerns.. Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.. Followed up on emailed or web-submitted customer inquiries within standard response times.. Coordinated with various company teams to offer and implement successful solutions to customer problems.. Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
Customer Service Advisor
Provided customer support through live chat, email and social media, managing multiple customer conversations and requests simultaneously.. Troubleshot technical and service-related issues and guided customers toward appropriate resolutions.. Responded to customer complaints professionally while maintaining a positive customer experience.. Managed chat queues and concurrent conversations while providing timely and accurate responses.. Applied product and service knowledge to answer customer questions and resolve issues effectively.