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Margareth PEREZ's avatar
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Margareth PEREZ

Guatemala City, Guatemala, Guatemala

Customer Service Professional with 5+ years of client advocacy and support

  • Managed a team as a Senior Customer Advocate at Atlassian, overseeing complex customer issues
  • Tailored solutions and communicated value propositions effectively as a Senior Customer Service Representative at Informal Sales
  • Gained diverse experience in addressing customer needs and problem-solving across roles
Customer Support
Advanced
Provided tailored solutions and managed customer relationships to ensure satisfaction.
Team Management
Intermediate
Led and coordinated team efforts to resolve complex customer issues at Atlassian.
Communication
Advanced
Effectively conveyed value propositions and tailored messaging to diverse clients.
Problem-Solving
Intermediate
Addressed complex customer issues through analytical and solution-oriented approaches.

Languages

English
Spanish
See Full Skillset on CazVid
2022 - current
Senior Customer Advocate/Student
Atlassian
Managing a team, Addressing complex customer issues
2019 - 2021
Senior Customer Service Representative
Informal Sales
Identifying customer needs, Tailoring solutions, Communicating value propositions
View Complete Work History
?
Esi School of Management
Bachelor in Business Administration
?
Colegio Bilingue Campo Real
High School Diploma
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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