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Maria
Virtual Assitant
Video resume
Contacto
Competencias
Experiencia demostrada en Project Coordination.
Experiencia demostrada en Client Communication.
Experiencia demostrada en Data Management.
Experiencia demostrada en Information Security.
Experiencia demostrada en Microsoft Office Suite.
Educacion
Idiomas
Resumen
Virtual Assitant buscando nuevas oportunidades
Experiencia
Virtual Assitant
Coordinate daily schedules for technicians handling home improvement services including tarp installation, roof and kitchen rebuilds, and mold mitigation.. Contact clients to schedule, confirm, or update appointments, ensuring excellent communication and timely service.. Manage project registration through Cognito Forms (Representation and HIC Requests), liaising with vendors and sales reps.. Use Bitrix24 to manage inbound/outbound calls, track leads, handle emails, and collaborate with internal teams for seamless project coordination.
Bilingual Customer Service Representative
Provided customer service for B2B commercial accounts, ensuring high-quality assistance.. Managed customer account verifications and documentation processing for business clients.. Handled calls, and emails in English and Spanish, professionally.. Used Microsoft Teams, Excel, Outlook, and Salesforce to manage billing inquiries, account updates, and financial transactions.. Assisted in invoice validation and discrepancy resolution, as well as data entry, filing and record-keeping.. Maintained accurate customer records and ensured confidentiality of sensitive information, and compliance with company policies.
Administrative Assistant
Provided administrative support in legal and financial document preparation.. Reviewed, validated, and processed contracts, case files, and invoices.. Coordinated schedules, meetings, and correspondence related to claims and legal proceedings.. Utilized Microsoft Office and Google Workspace for data entry, financial reconciliation, and reporting.
Agente de Servicio al Cliente Bilingüe
Atención a clientes mediante llamadas, mensajes SMS y correo electrónico y el CRM Bitrix24.. Gestión y respuesta de consultas entrantes relacionadas con servicios de la empresa.. Orientación inicial al cliente y canalización de la información al área correspondiente.. Confirmación, reprogramación y seguimiento de citas.. Registro y actualización de información en sistemas internos.. Manejo de los clientes manteniendo un trato empático, educado y profesional.. Cumplimiento de tareas diarias y tiempos de respuesta establecidos.
Asistente Virtual Freelance
Atención a clientes B2B tanto en inglés como en español.. Gestión de solicitudes utilizando Salesforce y Cisco Finesse.. Registro y actualización de información de clientes.. Resolución de consultas y seguimiento a casos.. Apoyo en procesos de back office para cierre y gestión de casos.
Asistente Administrativa
Brindar apoyo administrativo en la preparación de documentos jurídicos y legales.. Utilizar Microsoft Office y Google Workspace para la introducción de datos y la elaboración de informes.. Coordinación básica de agendas y correos.. Atención al cliente.
Virtual Assistant
Communicated with clients by phone, email, and SMS to schedule, confirm, and reschedule appointments.. Provided clear and professional information to clients regarding appointments, services, and next steps.. Coordinated daily schedules for technicians and ensured timely communication with clients.. Made and received calls through Bitrix24, responding to inquiries and following up on pending requests.. Documented client interactions, project updates, and follow-up actions accurately in CRM and internal systems.. Proactively followed up with clients, vendors, sales representatives, and internal teams to ensure requests were addressed.. Managed multiple appointments and client requests while maintaining accuracy, organization, and professionalism.. Used Cognito Forms and Bitrix24 to manage project information, leads, communications, and coordination.
Bilingual Customer Service Representative
Provided professional bilingual customer support by phone and email for B2B commercial accounts.. Assisted customers with account inquiries, updates, billing questions, and documentation.. Communicated clearly and professionally with customers in English and Spanish.. Verified customer information and maintained accurate records in Salesforce.. Documented customer interactions, account updates, and required follow-up actions.. Investigated billing discrepancies and coordinated appropriate resolutions.. Used Salesforce, Microsoft Teams, Excel, and Outlook to manage customer requests and daily workflows.. Handled confidential customer information while following company policies and procedures.
Administrative Assistant
Coordinated schedules, meetings, correspondence, and administrative follow-ups.. Prepared, reviewed, and organized legal and financial documentation.. Reviewed contracts, case files, and invoices for accuracy and completeness.. Maintained organized records and handled confidential information professionally.. Used Microsoft Office and Google Workspace for data entry, reporting, and administrative tasks.
Habilidades
Transcripcion del Video
Transcripcion del Video 1
Hola, mi nombre es Diana. Acabo de aprender que si tú eres un estudiante con discapacidad, como yo, estás obligado a estudiar en una escuela privada. Llamadas como la pregunta, pero el impuente. Así que vamos a hacer un estudio.