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Maria Jiron

Managua, Managua Department, Nicaragua

Customer Service & Support with 5+ years experience in Energy Industry

  • Progressed from Customer Service Representative to Team Leader, demonstrating role advancement within TXU Energy.
  • Handled billing inquiries, provided solutions, and followed up to resolve customer issues effectively.
  • Monitored agent calls, created action plans, and prepared reports as Floor Support at TXU Energy.
Customer Service
Advanced
Applied empathetic and patient communication skills to assist customers and resolve inquiries.
Team Leadership & Monitoring
Intermediate
Supervised team performance by monitoring calls, creating action plans, and tracking progress.
Sales
Intermediate
Sold electric service products, meeting customer needs and obtaining orders from new and existing clients.
Report & Record Keeping
Intermediate
Maintained records and prepared reports to support operational oversight at TXU Energy.

Languages

Spanish
English
See Full Skillset on CazVid
Jan 2022 - July 2024
Customer service representative
TXU Energy
Handling billing inquiries, Providing appropriate solutions for customers, Following up to resolve any issues the customers experienced.
June 2023 - July 2024
Floor support
TXU Energy
Monitoring agent’s calls, Creating action plans with employees, Monitoring their progress, Keeping records, Preparing reports.
June 2023 - July 2024
Sales representative
TXU Energy
Selling the product (electric service), Meeting customer’s needs, Obtaining either scheduled or immediate orders from existing or new potential customers.
Team Leader
Concentrix
View Complete Work History
🎓
UNAN-Managua
Educational sciences
Completed 2017-2022
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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