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Maria
Customer Service & Support with 5+ years experience in Energy Industry
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Competencies
Applied empathetic and patient communication skills to assist customers and resolve inquiries.
Supervised team performance by monitoring calls, creating action plans, and tracking progress.
Sold electric service products, meeting customer needs and obtaining orders from new and existing clients.
Maintained records and prepared reports to support operational oversight at TXU Energy.
Education
Languages
Summary
Experienced in customer service, sales, and team support within the energy sector, demonstrating versatility across roles.
Key Achievements
- Progressed from Customer Service Representative to Team Leader, demonstrating role advancement within TXU Energy.
- Handled billing inquiries, provided solutions, and followed up to resolve customer issues effectively.
- Monitored agent calls, created action plans, and prepared reports as Floor Support at TXU Energy.
Experience
Customer service representative
Handling billing inquiries, Providing appropriate solutions for customers, Following up to resolve any issues the customers experienced.
Floor support
Monitoring agent’s calls, Creating action plans with employees, Monitoring their progress, Keeping records, Preparing reports.
Sales representative
Selling the product (electric service), Meeting customer’s needs, Obtaining either scheduled or immediate orders from existing or new potential customers.