Maria Fernanda Mariona Tobar
Customer Service Specialist with 5+ years of diverse client support experience
- Managed customer service operations for insurance, money transfer, and retail clients.
- Initiated process improvements in team collaborations to optimize customer satisfaction.
- Handled diverse inquiries including payment issues, product support, and complaint resolutions.
Customer Service
Expert
Provided comprehensive support on insurance, money transfers, and retail inquiries ensuring high customer satisfaction.
Communication
Advanced
Effectively guided customers through processes and resolved issues via clear, empathetic communication.
Problem-Solving
Advanced
Resolved customer complaints and issues related to payments, orders, and coverage options.
Team Collaboration
Intermediate
Collaborated with team members across roles to optimize service delivery and enhance satisfaction.
Process Optimization
Intermediate
Worked with team to identify and streamline customer service processes.
Languages
English
Spanish
June 2023 - October 2023
Virtual assistant
Ensurance Max Agency
Managed customer service operations for health, home, and car insurance., Conducted detailed insurance quotes to match customers with the best coverage based on their needs and budget., Efficiently resolved payment issues., Collaborated with team members to optimize processes and enhance customer satisfaction.
October 2023 - November 2023
Customer service representative
Telus- MoneyGram
Assisted customers with inquiries, issues, and transactions related to MoneyGram services., Provided guidance on money transfer processes and resolved customer concerns., Ensured compliance with company policies while maintaining high customer service standards., Addressed customer complaints and worked towards satisfactory resolutions., Collaborated with team members to optimize service delivery and enhance customer satisfaction.
September 2024 - November 2024
Customer service representative
Intelogix- Kroger
Assisted customers with inquiries related to products, services, and online shopping processes., Provided support for order management, delivery tracking, and billing/payment issues., Guided customers through the use of the online platform and offered solutions to enhance their shopping experience., Handled complaints and feedback, working to find quick and effective resolutions., Maintained high standards of customer service to ensure customer satisfaction., Logged relevant customer interaction details for follow-up and issue resolution.
Colegio Salvadoreño Inglés
Centro educativo Denver
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