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Mariaj Serranos's avatar

Mariaj Serranos

Managua, Managua Department, Nicaragua

Customer Service Specialist with diverse experience in banking and tech sectors

  • Served customers with deposits, withdrawals, and insurance sales at Lafise Bank
  • Handled plan payments, service reconnection, and plan sales at Sitel
  • Provided online purchase support, refunds, and account management at Accedo Technologies
Customer Service
Advanced
Applied interpersonal and conflict resolution skills across multiple customer support roles.
Communication Skills
Intermediate
Engaged with customers for inquiries, problem-solving, and transactional assistance.
Technical Support
Intermediate
Provided technical assistance for fiber optics and online platforms.
Sales Skills
Intermediate
Supported product and plan sales, including insurance and credit reports.
Oct.2009 - Nov.2010
Cashier/Customer Service
Lafise Bank
Serving customers with their deposits and withdrawals., Sale of compulsory insurance for vehicles.
January2011 - May2012
Customer Service
Sitel
Customer Support in plan payments, service reconnection and sale of plans.
Oct.2015 - March2016
Customer Service
Accedo Technologies
Customer support with your purchases, Refunds and help you make your purchases online.
January2011 - May2013
Customer Service
Sitel
Credit card payment, account statements, transaction verification, card blocking, etc.
April 18, 2023 - September 02, 2024
Customer service and technical support for fiber optics
Ibex Nicaragua
🎓
UCC University
2nd year
🎓
Rubenia Educational Center
Bachelor of Science and Letters
🎓
Lincoln International Academy
Approved
✨

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