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Profesional en Atención al Cliente y Administración con experiencia en servicios financieros y hospitalidad
Contacto
Competencias
Experiencia en soporte técnico y atención personalizada en inglés y español, garantizando soluciones efectivas.
Capacidad para coordinar agendas, preparar informes y gestionar recursos en entornos dinámicos.
Hábil en supervisión de servicios de alimentos, bebidas y eventos, asegurando calidad y eficiencia.
Capacidad para resolver problemas técnicos y administrativos en múltiples plataformas y sistemas.
Experiencia en seguimiento de procesos aduaneros y coordinación de compras internacionales.
Educacion
Idiomas
Resumen
Con habilidades bilingües y amplia experiencia en soporte técnico, gestión administrativa y servicios de hospitalidad, Mariangie destaca por su versatilidad y compromiso con la excelencia en la atención al cliente.
Logros Clave
- Brindó soporte técnico bilingüe en PayPal, mejorando la satisfacción del cliente y resolviendo problemas en tiempo récord.
- Gestionó procesos administrativos y de recursos humanos en Panduit, optimizando la organización y soporte del equipo.
- Coordino eventos y servicios de alimentos y bebidas en hoteles, elevando la experiencia del cliente y gestionando inventarios con precisión.
- Implementó procedimientos de check-in/check-out en Marriott, incrementando la eficiencia y satisfacción de los huéspedes.
- Apoyo en gestión de importaciones y compras en Agrocomercial, asegurando cumplimiento de entregas y controles de calidad.
Experiencia
Customer Service and Account Support Agent
Technical support, in charge of payment procedures, guidance and troubleshooting for customers, Paypal accounts, answer phone calls, emails and paypal chat, in English and Spanish.
Receptionist
Main reception, Human Resources support, in charge of job profiles, recruitment, selection, training, receive visits, workers, take calls, receive invoices, resumes, fill up the data base with candidates’ information, call candidates for interviews, make recommendation validation calls and main office tasks according to the requirements.
Assistant Operations Manager
Administrative and personal assistant for Manager. In charge of reports, visits, meetings, emails, calendars, managers personal care and support. Calls, taking notes, minutes, meeting’s agenda, in charge of external and outside of the country visits, meals, dinners, reserve meeting rooms, transportation, hotel stays and organize events outside the company.
Administrative Assistant
Support to managers agenda, purchasing agent, management of Imports, track all customs procedures for incoming product, receive the product, Review all purchases and make sure they come complete, local purchase orders in general, office supplies, equipment purchase, warehouses and assistance in Customer Service, reception, attending clients, calls, invoices and payments. Cashier closure, petty cash management and sending deposits.
Front Desk Agent
Check out – Check in process, payments, petty cash, cashier closures, conciliation, telephonic assistance, hotel reservations, rooms assigning, night audits and training.
F&B Supervisor
In charge of bars, restaurants and events at the Hotel and outside the Hotel. Catering service, external events, accounting, invoices, inventory management, supervisor and management of the whole F&B department. Support to other areas such as Front desk with check out or check ins.
City Bank Customer Service Agent
Technical support, troubleshooting with customers, issue resolving, telephone assistance. Temporary account about to close, 3 moths attending general customers giving basic troubleshooting and 3 moths attending VIP (manager and CEOs) accounts giving advanced troubleshooting.
Administrative assistant, reception and accounting
Main reception, administrative and executive assistant, telephone assistance, in charge of building maintenance, office supplies, accounting process, month end closings, invoices, office task in general, travel and personal expenses, in charge of company vehicles, revision, reparations and vehicle general expenses. In charge of travel agendas and hotel stays, reservations inside and outside the country, meetings, events and transportation arranging. Hotel and providers contracts, visits, hotel and rooms review, events coordination, dinners, meals and meeting inside and outside the company. Managers and CEOs personal assistant, calendars, meetings and personal issues.
Guest Experience Expert
Front desk: check out – check in process, reservations, calls, giving support to guest with all their questions and requirements.. At Your Service: Hotel Telephonic central, digital service to guest. Take calls, local and international calls in Spanish or English, Internal calls from the hotel rooms, answer emails regarding front office matters, Room Service orders, take the orders from the guest and arrange with Room Service to deliver the orders. Amenities and gifts arrangement, organize amenities for guest’s special occasions (birthday, anniversary, honeymoon, etc.), organize welcome gifts for Elite and VIP members. Reports, generate, save and review all reports for the Front desk department. Transportation, arrange transportations for guests.. Executive Lounge: VIP lounge exclusive for Elite members, attend guest during the day, Breakfast, afternoon snacks or dinner. Receive guests at the entrance, ask for their rooms, give a warm welcome and assign a table for them. Review the buffet products, refill them, make sure everything is according to the standard, serv drinks, take dirty dishes out the tables, search for different products for guests with specials needs or diets, wash dishes, clean the tables and general buffet and lounge cleaning.. Transportation department: Arrange all transportation for guests. Contact them by email of phone, attend guests personally at the hotel, management of the transportations, prices, total of units available, type of cars and trips we can offer. Reserve all transportations, follow up to the arrival or pick up time at the hotel, receive the guests, management of complimentary shuttles, make charges to the guests, problem or complain solving, follow up on resolutions and make sure all the standards are being accomplished.