Dedicated Customer Service and Training Specialist with over a decade of experience in team leadership, program design, and operational supervision within the BPO and financial sectors.
Led teams to deliver quality customer support and maintained service standards.
Designed and conducted training programs to enhance staff skills and performance.
Supervised daily operational activities, focusing on efficiency and process improvement.
Facilitated open communication channels and stakeholder reporting.
Core Financial
Managed and supervised customer service teams, ensuring high standards of service., Provided mentorship and training to new team members to improve their performance and adaptation.
IntouchCX
Designed and implemented training programs for administrative and operational staff, achieving a 20% increase in knowledge retention as evaluated., Coordinated training sessions tailored to specific needs, optimizing learning processes., Supervised and assessed participant performance, providing detailed reports to stakeholders.
Alorica
Oversaw daily operations, implementing strategies to improve team efficiency., Collaborated on the design and execution of internal workshops aimed at professional development.
Bachelor's degree
Bachelor's degree
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Proficient in Microsoft Office for reports and training material preparation.
