Soy un representante de atención al cliente y ventas con habilidades en gestión de datos, soporte multicanal y dominio de herramientas digitales. Mi experiencia abarca atención, cumplimiento y generación de clientes en ambientes dinámicos y orientados a resultados.
Brindo soporte vía teléfono, email y chat, garantizando satisfacción y resolución efectiva.
Desarrollo técnicas de comunicación efectiva y incremento en base de clientes.
Realizo entrada de datos, monitoreo de sistemas y soporte en cumplimiento normativo.
Dominio plataformas CRM, Salesforce, Slack y Microsoft Teams para tareas diarias.
TaskUs
Provided customer support via phone, email, and chat with a focus on resolution and client satisfaction., Managed high-volume inquiries while maintaining a professional and empathetic tone., Gained experience using CRM tools and internal communication platforms.
Trade Roofing
Engaged in outbound sales and lead generation, increasing customer base and conversion rates., Developed persuasive communication techniques and built lasting relationships with clients., Delivered product knowledge with confidence and handled objections effectively.
Global Logistics Data Systems Inc.
Monitored and processed safety violations (speeding, distracted driving, unplug alerts)., Supported the Hours of Service (HOS) team with ELD and camera system data., Assisted with dispatching and internal reporting tasks using digital platforms., Performed detailed data entry and maintained...
High School Degree
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Comunicación fluida en inglés y español, facilitando soporte a diversos clientes.
