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Marie

Collection Specialist at Concentrix

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Quezon City
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Competencies

Financial NegotiationAdvanced

Skilled in negotiating payment arrangements to optimize recovery and maintain client relationships.

Customer Service & CommunicationAdvanced

Exceptional in addressing client concerns, resolving issues, and fostering positive interactions.

Data Privacy & ComplianceIntermediate

Knowledgeable in safeguarding sensitive information and adhering to financial regulations.

Data Entry & Systems KnowledgeIntermediate

Proficient in banking software, data entry accuracy, and managing financial data efficiently.

Education

Bachelor of Hospitality Management
Colegio de Sta. Teresa Avila
Completed 2024

Languages

English
Filipino

Summary

Experienced in managing delinquent accounts, negotiating payment plans, and ensuring regulatory adherence. Skilled in customer communication, data privacy, and financial systems, with a focus on achieving recovery targets and maintaining client trust.

Key Achievements

  • Successfully negotiated payment plans, reducing overdue balances and improving cash flow.
  • Ensured compliance with financial regulations, minimizing legal and regulatory risks.
  • Managed delinquent accounts efficiently, enhancing recovery rates and customer satisfaction.

Experience

Collection Specialist

Concentrix
2018 - 2020

Effectively managed delinquent accounts by negotiating payment plans, reducing overdue balances, and ensuring compliance with financial regulations.

Skills

Financial NegotiationCustomer Service & CommunicationData Privacy & ComplianceData Entry & Systems Knowledge
Published on CazVid - Jun 2, 2026
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