Mariela - Customer Service Specialist with 8+ years of diverse support experience

Extensive experience resolving customer inquiries, providing service guidance, and handling complaints.

Managed order tracking, booking support, and liaised with carriers and service providers to ensure timely processing.

Conducted surveys, supervised data collection teams, and verified data integrity for market research.

Handled calendar management, event organization, and office administrative tasks in multiple roles.

Supervised website operations, moderated content, and optimized user experience for digital platforms.

Handle hosts’ and guests’ inquiries via chat, email, and phone, providing booking details, verifying payments, checking driver status, and confirming protection package eligibility., Assist with key exchange, document signing, claims, disputes, payment issues, and booking modifications (date...

Monitor orders, liaise with carriers for updates, handle address changes, and resolve issues like damaged parcels or recent requests., Provide information about jewelry, ornaments, and books; guide customers through website navigation; process change requests for products., Mint NFTs and manage...

Assist UK clients with questions, requests, and issues related to transportation, carriers, telecommunications, logistics, electricity, and water supply services., Liaise with service providers to address client concerns, track service progress, and ensure timely resolutions., Provide clear...

Oversee data collection processes, ensuring surveys are conducted accurately, on time, and in compliance with company standards., Recruit, train, assign, and supervise large teams of temporary surveyors, including monitoring fieldwork and providing guidance., Check data integrity, perform audio...

Conduct in-person, telephone, and online surveys, as well as fieldwork, product testing, and focus groups., Verify accuracy, completeness, and reliability of collected data to maintain research integrity., Provide high-quality data to support market research insights and ongoing studies.

Provide ongoing support for American and European websites, ensuring prompt and effective resolution of customer inquiries., Handle human resources administration, office management, accounting tasks, and maintain standard operating procedures., Deliver training, manage workforce scheduling, and...

Oversee website functionality, optimize user experience, resolve usability issues, and ensure platform safety and security., Supervise content moderation, enforce compliance with platform policies, and manage chat moderation., Recruit, lead, and supervise teams, track KPIs, analyze data trends, and...

Building management, vacation rentals, cleaning and maintenance of apartments, ensuring smooth daily operations., Handle collections, payments, financial statements, supply control and purchasing, and personnel selection., Organize cleaning staff schedules, manage key exchanges, and provide...

Calendar and email management, events organization, accounting clerk, administrative tasks.

Bookings assistant, waitress, cleaner.