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Mariela

Customer Support Representative

Contacto

Santiago de los Caballeros, Santiago Province, Dominican Republic
Abierto a remoto
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Competencias

Customer Support (Chat & Email)Intermedio

Experiencia demostrada en Customer Support (Chat & Email).

Technical Support (Software & Hardware)Intermedio

Experiencia demostrada en Technical Support (Software & Hardware).

Problem ResolutionIntermedio

Experiencia demostrada en Problem Resolution.

CRM ToolsIntermedio

Experiencia demostrada en CRM Tools.

Data EntryIntermedio

Experiencia demostrada en Data Entry.

Educacion

Systems Engineering
Dominican Republic
Completado 2024
Diploma in Basic Programming
Dominican Republic
Completado 2023
Diploma in Business Administration
Dominican Republic
Completado 2022
High School Diploma
Moca, Dominican Republic
Diploma em Programação Básica
Diploma em Administração de Empresas
Diploma do Ensino Médio
Engenharia de Sistemas
Diploma, Basic Programming
Diploma, Business Administration
High School Diploma
Systems Engineering

Idiomas

EnglishFluido
SpanishNativo
PortugueseFluido
EspanholNativo
InglêsFluente
PortuguêsFluente

Resumen

Customer Support Representative buscando nuevas oportunidades

Experiencia

Customer Support Representative

Family Business
Ene 2020 - Presente

Provided customer support via messaging apps and in-person communication, resolving inquiries and requests efficiently.. Managed order tracking, coordination, and customer follow-ups to ensure satisfaction.. Maintained accurate records and data entry for client orders and service history.. Demonstrated consistent reliability, organization, and professionalism in a fast-paced service environment.. Applied problem-solving skills to address and resolve basic technical and service-related issues.

Assistente de Atendimento ao Cliente

Empresa Familiar
Ene 2020 - Ene 2024

Atendimento aos clientes por aplicativos de mensagens e comunicação presencial.. Gerenciamento de pedidos, dúvidas de clientes e acompanhamentos.. Manutenção de registros precisos e organização das informações do negócio.. Resolução eficiente das questões dos clientes, com atendimento cordial.. Apoio às operações diárias do negócio por meio de organização e atenção aos detalhes.

Atendimento ao Cliente e Suporte Técnico

Loja de Eletrônicos
Ene 2026 - Presente

Recarga de internet. Atendimento ao cliente. Venda de dispositivos eletrônicos e celulares. Reparo de celulares

Customer Support Assistant

Family Business
Ene 2020 - Ene 2024

Assisted customers through messaging applications and in-person communication.. Managed orders, customer inquiries, and follow-ups.. Maintained accurate records and organized business information.. Resolved customer concerns efficiently while providing friendly service.. Supported daily business operations through organization and attention to detail.

Habilidades

Customer Support (Chat & Email)Technical Support (Software & Hardware)Problem ResolutionCRM ToolsData Entry
Publicado en CazVid - 19 ago 2026
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