Bilingual customer service professional with extensive experience in healthcare and financial services, adept at managing complex customer inquiries, enrollment processes, and appointment scheduling.
Provided comprehensive support handling inquiries, scheduling, and follow-up communications.
Skilled in phone, email, and in-person communication to effectively relay information.
Experienced in scheduling, documentation, and coordinating client interactions.
Led clients through enrollment processes for Medicaid, Medicare, and financial accounts.
ALORICA
Handling Inbound Calls: Responding to customer inquiries about policy details, claims status, and coverage options., Scheduling Appointments: Arranging consultations for customers with insurance agents or healthcare providers to discuss their health plans., Email Correspondence: Sending follow-up emails to provide additional information or documentation requested by customers., Assisting with Enrollment Processes: Guiding individuals through the enrollment process for both Medicaid & medicare health insurance plans, ensuring they understood their options and completed necessary forms accurately.
FOUNDEVER
Making Outbound Calls: Engaging with customers to address inquiries related to their bank accounts, credit cards, and transaction history., Scheduling Appointments: Coordinating with customers to set up meetings with financial advisors or branch representatives for more complex queries., Sending Emails: Communicating important information and updates to customers regarding their accounts or services., Guiding Customers through Enrollment Processes: Assisting clients in understanding the steps required to open new accounts or apply for loans, ensuring they have all necessary documentation and information.
Ciencias de la Salud
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Fluent in English and Spanish, able to serve diverse customer bases effectively.
