Mario - Especialista en atención al cliente con amplia experiencia en créditos y disputas

Brinda soporte especializado gestionando consultas y disputas de consumidores en sectores financieros y crediticios.

Procesa y resuelve casos complejos relacionados con fraude y reportes crediticios en plataformas internacionales.

Mantiene una comunicación clara y empática con clientes y colegas en ambientes de alta presión y diversos idiomas.

Logra acuerdos satisfactorios mediante negociación activa y resolución de escaladas en distintos contextos laborales.

Disputing wrong information within the consumer credit report., Answering inquiries about credit score models, processing freezes and/or fraud alerts., Reviewing documents to validate fraudulent activity on the credit report., Educating consumers how credit score is calculated, how to process disputes, and which information is included on the consumer's credit reports., Securing sensitive personally identifiable information (PII)., Playing a key role in taking escalation phone calls as a Tier 2 for both Latin and North Americans consumers., Following companies guidelines about FCRA policies.

Effectively communicating by email and/or through phone calls with lenders, real estate offices, and service companies to obtain the information needed for the contract closings., Exceeding customer satisfaction by listening carefully to what the consumer says and providing them one-time resolution, showing them empathy through the process., Acting as a contact person when colleagues have product knowledge concerns., Taking escalations phone calls when being a dispute resolution agent., Leading English meetings and preparing oral presentations (Forecasts) as a temporary buyer.

Processing purchase orders., Doing effective follow ups through professional emails and/or phone calls., Attending and leading meetings with different suppliers., Preparing forecasts for the manufacturing plant., Negotiating delivery dates., Working under pressure to accomplish client requirements., Organizing and prioritizing work to complete assignments in a timely manner.