Mark - Technical Support Specialist with diverse customer service experience
Summary
Experienced in technical and customer support roles, with leadership experience in a high-volume support environment.
Key Achievements
- Gained comprehensive experience in customer service, technical support, billing, and team management
Skills
Provided customer support across various roles, ensuring clear communication and problem resolution.
Assisted clients with technical issues, troubleshooting hardware and software problems.
Supervised support teams, mentored new staff, and managed support workflows.
Demonstrated strong verbal and written communication in support and leadership roles.
Utilized various software tools effectively in support and administrative tasks.
Languages
Experience
Service Crew
Jollibee Food Corporation
Technical Support Representative
Sitel
Technical Support Representative / Customer Service Representative
LWS Media
Help Desk Representative
Atos PH
Technical Support Representative
Sykes Asia
Technical Support Representative
Acquire Philippines
Technical Support Representative / Billing Mentor / Subject Matter Expert / Team Lead / Team Manager
Concentrix PH
Education
AMA Computer University
Bachelor of Science in Information Technology
AMA Computer College
Bachelor of Science in Information Technology
Manila Central University
Bachelor of Science in Information Technology