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Martha L. Ovba De Leon

Santiago de los Caballeros, Santiago Province, Dominican Republic

Customer Service & Sales Professional with diverse experience in client engagement

  • Served as a Sales Manager and Customer Service Agent, demonstrating leadership and client support across multiple industries.
  • Conducted surveys and engaged in customer retention at various companies, enhancing service quality and customer experience.
  • Gained exposure providing technical support, travel assistance, and media hosting, showcasing versatile communication skills.
Customer Service
Intermediate
Handled customer inquiries and support across multiple roles, ensuring customer satisfaction and issue resolution.
Sales & Retention
Intermediate
Engaged in sales and retention activities at Great Virtual Works and as a Sales Manager, focusing on client engagement.
Communication & Media
Intermediate
Worked as a TV Host Interviewer, utilizing media skills to connect with audiences and conduct interviews.
Technical Support
Intermediate
Provided tech support and customer service at UNO, assisting clients with technical issues.
Microsoft Office Suite
Intermediate
Proficient in Word, PowerPoint, and Excel; applied to tasks like reporting, creating presentations, and documentation.

Languages

English
Fluent
Spanish
Fluent
See Full Skillset on CazVid
2005 - 2006
Sales Manager
IUNASI Exclusividades
2008 - 2009
Customer Service Agent
STREAM GLOBAL SERVICES
2006 - 2008
Call Operator
ROCOCO INVESTMENT (Datascension)
Conducted Surveys
Tech Support / Customer Service Rep
United Nearshore Operations (UNO)
Sales/Retention Rep
GREAT VIRTUAL WORKS GVW
TV Host Interviewer
TeleCibaoHD( Renacer es la Opción)
Customer Service Travel Assistant
GBS (Vivenzia)
Customer Service Rep
TC (Treasure Craft) Jostens
View Complete Work History
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