Profesional con más de 5 años de experiencia en soporte técnico, diseño de redes y soporte pre-venta en Cisco, enfocado en soluciones de colaboración y hardware.
Amplio conocimiento en protocolos TCP/IP, switching de capa 2 y routing (OSPF, EIGRP).
Experiencia en apoyo a ventas, diseño de soluciones y creación de cotizaciones para clientes.
Experiencia en soporte técnico y atención a clientes en diferentes entornos, incluyendo soporte remoto.
Capacidad para crear casos, entender requerimientos técnicos y documentar soluciones.
Cisco GVE
Provide real time partner support through Cisco webex teams and Web cases., Assisting partners by designing, validating, and delivering the necessary build of materials or part numbers needed to support the creation of quotes., Proposals based on the architecture and customer needs using Cisco Commerce Tool (CCW), Understand customer requirements, creating cases and working on them with the required SLA., Speak with partners 1 to 1 conversation to better understand their needs in order to best accomplish customer’s needs., Deep understanding and knowledge about Cisco Enterprise and Collaboration portfolio and hardware., Providing the best solution for customers who are looking to deploy collaboration deployments (on premises or cloud).
Capital ONE
Help people who were experiencing identity theft with credit cards., Assist Capital ONE Bank’s customers facing fraud issues with their credit cards., Understand customer’s billings, solving billing and payments issues.
Conocimiento en despliegue y soporte de plataformas de colaboración de Cisco, tanto en la nube como en premisas.