Mary

Customer Service Representative

Answered incoming calls from residential customers. Resolved Mobile Plan Services and Billing inquiries. Assisted customers with general technical issues

Roadside Assistance/Tow Dispatcher

Billing and Sales Representative

Appointment Setter and Tech Dispatcher

Technical Support Representative

Assisted customers in identifying issues. Explained solutions to restore service and functionality

Customer Service Representative

Roadside Assistance Dispatcher

Answered inbound driver or partner requests, gathered location and vehicle details, and prioritized calls based on emergency and safety levels.. Assigned tasks to nearby drivers using GPS tools, and liaised with law enforcement or recovery units as needed.. Updated field technicians and provided waiting customers with real-time route alerts and arrival estimates.. Recorded all service details, timestamps, and customer data accurately in dispatch software (e.g., Towbook) or CRM systems.