Massiel - Administrative and Customer Support Professional with Diverse Experience
Summary
Experienced professional with skills in management, communication, organization, and customer service, with a strong background in administrative tasks, team coordination, and client interactions.
Key Achievements
- Managed payments, reservations, and inquiries efficiently as a Cashier-Receptionist at Crowne Plaza Hotel.
Skills
Applied management skills in coordination, team hiring, and service provision across roles.
Utilized in email drafting, translation, document review, and customer interactions.
Provided customer support, managed reservations, and handled inquiries across hospitality and administrative roles.
Maintained organized reception desk, managed schedules, and coordinated document logistics.
Utilized MS Word, Excel, and PowerPoint for administrative tasks, reporting, and presentations.
Languages
Experience
Virtual Assistant
OC GREEN CLEAN
file management, email drafting, appointment scheduling, service provision, customer support, administrative tasks
Language Specialist
Central American Secretariat-SITCA
translation and document review, coordination and hiring of team members, quality supervision, logistics
Cashier-Receptionist
Crowne Plaza Hotel, Managua
Manage payments, issue receipts, handle reservations, handle inquiries, keep the reception desk organized
Insurance Specialist
GIS Benefits
managing confidential data, third-party administration, coordinating policy renewals, liaising with insurance carriers
Education
Universidad Nacional Politécnica-UNP
Bachelor's Degree
Hunter College, University of New York
Teacher Development
KEISER University
English for Communication