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Research & Education Professional with Diverse Skills in Teaching and Management
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Competencies
Applied data analysis techniques to inform decision-making processes in research and operational settings.
Utilized networking skills to build professional relationships and influence organizational processes.
Led and trained diverse teams in hospitality and educational contexts to achieve service and learning objectives.
Resolved customer issues efficiently and improved service quality through effective conflict resolution strategies.
Education
Languages
Summary
Experienced in qualitative research, language education, and team management with a focus on operational excellence and learner engagement.
Key Achievements
- Conducted qualitative content analysis and transcription of interviews on memory, reconciliation, and transitional justice at Columbia University.
- Developed personalized pedagogical strategies to enhance learner autonomy and language proficiency in English and Spanish teaching.
- Supervised and trained teams of up to 15 employees, implementing operational strategies to improve service quality and customer satisfaction in hospitality management.
Experience
Local Research Assistant
Systematization and transcription of interviews on memory, reconciliation, and transitional justice., Conduction of qualitative content analysis and key findings extraction.
English and Spanish Teacher
Designed personalized pedagogical strategies focused on learner autonomy and language immersion., Prepared students for standardized language proficiency exams.
Hospitality Manager – Maintenance Coordinator
Supervised and trained teams of up to 15 employees across housekeeping, maintenance, and guest services., Implemented operational strategies to improve performance and service quality., Designed internal procedures to improve service quality and customer satisfaction., Managed internal procedures...