Mauricio

Operations Manager

Led a high-performing team of 22 across multiple departments, including F&B, Housekeeping, Maintenance, Guest Services, and external vendors.. Developed and implemented SOPs to streamline operations and enhance service delivery.. Managed project workflows, budgets, and resources to maximize operational efficiency.. Established a sustainable business model and fostered strong vendor relationships.. Spearheaded training programs and team wellness initiatives, cultivating a positive and engaging work environment.

Operations Manager

Led a high-performing team of 18 across multiple departments, including F&B, Housekeeping, Maintenance, Guest Services, marketing, private events and external suppliers.. Developed and implemented SOPs to streamline operations and enhance guest and employee experiences.. Managed payroll, staff scheduling, and hiring for a dynamic team in a seasonal environment.

Manager

Oversaw the end-to-end guest experience, including customer service, housekeeping, and marketing.. Implemented training initiatives and operational systems that enhanced service delivery and guest satisfaction.. Managed payroll, staff scheduling, and hiring for a dynamic team in a seasonal environment.. Directed daily operations, overseeing a team of culinary 14 and delivering exceptional experiences.. Led menu engineering to optimize pricing and enhance profitability.. Managed social media marketing campaigns to expand brand visibility and engagement.. Streamlined human resources operations, transitioning to digital databases and improving efficiency.

Ops Manager

Executive Chef

Operations Manager

Chef & Owner