Luis - Profesional en ventas y atención con más de 10 años en servicios y logística

Experiencia en venta B2B y B2C, cierre de negocios, gestión de clientes y desarrollo de propuestas comerciales.

Capacidad para liderar y capacitar equipos, asegurar la cumplimentación de objetivos y realizar auditorías de procesos.

Habilidad en atención en idiomas inglés y español, resolución de requerimientos y soporte en software y servicios.

Experiencia en cobranza, gestión de reclamaciones, manejo de CRM, elaboración de informes y control de procesos.

Implementación de auditorías internas y externas, elaboración de reportes, aseguramiento de estándares y cumplimiento normativo.

Make Outbound calls and receive inbound call from leads., Create quotes., Closing sales to customers located in the U.S.A., Constant use of CRM., Explain the surgical process to patient.

Manual process patient eligibility and verification., Medical & Dental Insurance fees., Patient demographic entry., Accounts receivable management., Dental Billing., Dental Coding for Dental Procedures., Medical Billing for Dental Procedures., Create and submit all medical claims electronically., Secondary Electronic Attachment., Follow up on denials and submit appeals., Negotiate fees and strive to receive in-network benefits as an out of network provider., Returns Mail Processing., Working Outstanding Insurance Aging Reports (30, 60, 90, 120 and others), Manual Insurance Payment Posting., Electronic Insurance Payment Posting., Certified revenue assessment analysis & practice compliance analysis., In office patient collection analysis., Certified revenue assessment/audit.

Verbal and written communication had to be in English only., Receive inbound call from leads and close sales., I was working with 2 different campaigns., Solve customer requirements of Nintendo and Cinch companies in the United States., Contact and contract services with different companies in the U.S.A., Know in detail the company's products and services for customer training, constant training., Providing technical and product support and recording all customer complaints, comments, and requests., Document activities, manage service cases.

Receive inbound call from leads, make quotes and close the sale., All activities require communication in English., Closing sales to customers located in the U.S.A and Canada., Receiving requirements from customers located in the United States by telephone and chat., Train and guide salespeople located in the U.S.A., Solving requirements to customers communicating with partners in different countries using Zendesk software, Sabre software, Rez Agent software., Constant training to improve and increase skills., Solve vendor requirements (travel agents) in the United States by phone., Train travel agents in the United States., Sell tourist packages by phone., Provide the company´s software support to internal customer, travel agents and agencies., Constant training with the company Apple Leisure Group, ALG Vacations., Verify, modify, control, manage and create hotel reservations, air tickets, tours, transportation: (land, river, sea) transfers, car rental and travel insurance., Verify and modify the payment of commissions from sellers and agencies., Contact different service provider companies: hotels, tourism, transport (fluvial, land and air) to contract and modify services in North America, Central America, Europe and the Middle East., Know the logistics of the company in detail., Respond to inquiries from travel agency distributors and direct service issues to the appropriate department., Document activities, manage service cases.

Supervise compliance with the objectives proposed by the management., Direct the team to achieve the proposed objectives., Prepare checklists, accomplish internal process audits, carry out service audits, execute registry audits, prepare and present audit reports., Train work Team., Provide company´s software support to the agencies and franchises., Ensure compliance with the proposed goals., Supervise the traceability of the vehicles through GPS monitoring., Prepare a weekly executive report.

B2B Sales., Prepare management reports., Verify and guarantee the effectiveness of compliance with the process activities in charge., Search and negotiation with vehicle and spare parts suppliers., Prepare the process for the maintenance plan., Supervise the preventive and corrective maintenance of all vehicles., Prepare a weekly budget for the execution of preventive maintenance., Supervise the traceability of the vehicles through GPS monitoring., Prepare a weekly executive report., Prepare and implement the road safety plan., Ensure compliance with the company's quality standards., Training the personnel in charge.

B2B and B2C sales in a logistics company., Prospecting clients, closing business., Making a sales plan., Preparing management reports., Telemarketing., Opening agencies in the Colombian southwestern region.

Prospect B2C client for Logistics Company helping the agency closing sales., Sale of franchises., Elaboration of commercial proposal., Closing of business., Prospection of clients in the states: Valle del Cauca, Cauca, Nariño., Elaborating schedules of activities., Fulfillment of commercial goals., Follow-up of portfolio of customers., Ensure compliance with the proposed goals., Prepare commercial management reports., Prepare checklists, accomplish internal process audits, carry out service audits, execute registry audits, and prepare audit reports., Verify that franchises meet established standards and supervise compliance with goals set by management., Inform the headquarters in Bogotá about the status of each of the franchises in the states: Valle del Cauca, Cauca, and Nariño., Train work Team., Provide company´s software support to the agencies and franchises.

Prospect B2C client for Logistics Company helping the franchises closing sales., Sale of franchises., Elaboration of commercial proposal., Closing of business, prospection of clients in the states: Valle del Cauca, Cauca, and Nariño., Elaborating schedules of activities., Fulfillment of commercial goals, follow-up of portfolio of customers., Ensure compliance with the proposed goals., Prepare commercial management reports., Prepare checklists., Accomplish external process audits., Carry out service audits, execute registry audits, prepare audit reports., Verify that franchises meet established standards and supervise compliance with goals set by management., Inform the headquarters in Bogotá about the status of each of the franchises in the states: Valle del Cauca, Cauca, and Nariño., Train work Team., Provide company´s software support to the agencies and franchises.

Attention to Directv customer requirements., PQR attention to Directv customers in the country Ecuador., Meeting and solving customer needs, Scheduling technical visits to Ecuadorian customers., Managing immediate solutions to problems through Directv software., Find the causes of the loss of signal and manage from Colombia through commands to the satellite to provide an immediate solution., Fulfillment of objectives.

Lead team of billing assistants., Prepare an invoice for VIP clients., Develops macros to perform pre-billing for VIP clients., Receive PQR from clients and present reports to the commercial area on PQR from clients., Send billing with customer support., Ensure that customer requirements are met., Carry out billing staff overtime settlement., Selection and training of personnel in the billing area., Submit management reports to management., Ensure compliance with the objectives proposed by management.