Mauricio Antonio Reinales Ortiz

Caracas, Distrito Federal, Venezuela

Customer Service & Administrative professional with diverse experience

  • Managed vessel arrangements and port operations, ensuring seamless logistics and communication with multiple stakeholders.
  • Supervised warehouse operations, maintaining inventory accuracy and coordinating with suppliers to optimize task execution.
  • Led ballast water evaluation services, coordinating resources and reporting on equipment performance to meet industry standards.
Customer Service Skills
Expert
Handled customer inquiries, built loyalty, and assessed needs across various roles, demonstrating strong interpersonal abilities.
Administrative Support
Advanced
Provided administrative and managerial support in diverse organizational contexts, including report preparation and operational tasks.
Data Entry & Analysis
Advanced
Accurately entered, verified, and maintained records, ensuring data integrity and confidentiality in multiple roles.
Logistics & Operations Coordination
Intermediate
Coordinated vessel arrangements, port schedules, and resource allocation for marine and warehouse activities.
Language Proficiency
Expert
Fluent in English and Spanish, skills utilized in translation, customer support, and communication roles.

Languages

Spanish
Fluent
English
Fluent
2022 - 2022
Business Analyst
Design and Projects International, C.A. (DAPIN)
Serving as a liaison between clients and users, communicating insights to the product team, gathering information from client meetings, producing reports, Updating, implementing, and maintaining procedures, monitoring project deliverables
2022 - 2023
Customer Representative
Beyondtech
Managed incoming calls, addressed customer inquiries, generated sales leads, assessed customer needs, met sales targets
2021 - 2024
Ballast Water Inspector
Producciones Marinas, C.A.
Coordinated and executed ballast water evaluation services, managed resources, reported on equipment performance
2019 - 2021
Administrative Assistant
Agencia Naviera Venezolana C.A, (ANV)
Provided administrative and managerial support to the Puerto la Cruz branch office, prepared management reports
2017 - 2018
Warehouse Supervisor
Hyundai Engineering & Construction Co. Ltd. (HDEC)
Supervised warehouse workers, reviewed task execution, managed PPE, verified PPE quality, maintained inventory, translated documents, coordinated with suppliers
2015 - 2017
Ship's Operator
ISS Marine Services de Venezuela, C.A.
Managed vessel arrangements, processed appointments, provided port information, coordinated with sub-agents, reviewed disbursements, managed pre-funding and invoices
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IUTEPAL
Business Administration
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I.U.T.S.O Anzoátegui, Venezuela
University Technician
Completed 2016
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Langdons Language Institute, Trinidad W.I.
Advanced Intensive English Degree
Completed 2017
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UNIMAR
Diploma
Completed 2021
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UNIMAR
Diploma
Completed 2022

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