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Maya
Executive Assistant Remote Dynamic Small Business Support
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Competencies
Demonstrated experience with Communication.
Demonstrated experience with Active Listening.
Demonstrated experience with Conflict Resolution.
Demonstrated experience with Empathy.
Demonstrated experience with Multilingualism.
Education
Languages
Summary
Executive Assistant Remote Dynamic Small Business Support open to new opportunities
Experience
Human Resources Administrative Officer
Assist in the end-to-end recruitment process, including job postings, CV screening, interview coordination, and preparation of offer letters.. Manage employee onboarding and induction programs to ensure a seamless transition for new hires.. Administer and update employee records, HR databases, and official company documents while ensuring data accuracy and compliance with company policies.. Act as a liaison between employees and management, addressing inquiries and disciplinary matters to foster a positive work environment.. Coordinate payroll processing, performance appraisals, and employee feedback collection, ensuring timely reviews and accurate records.. Oversee administrative operations, including event coordination, office supply management, and vendor communications.
Human Resources Assistant
Tracked employee attendance to ensure punctuality and adherence to company time policies.. Handled employee benefits and pension plans, ensuring compliance with company policies and accurate processing.. Performed the role as the first point of contact for employee inquiries, facilitating smooth communication and resolving workplace concerns.. Supported performance management by assisting in performance evaluations, providing feedback, and tracking employee progress.. Organized documentation management, processing employee identification, records, and proof of residence for compliance purposes.. Managed the distribution of work attire and other employee materials, ensuring compliance with company uniform policies.
Customer Care Representative
Processed 150–200 cases daily, providing support for refugees in medical, educational and mental health matters.. Delivered timely, accurate, and courteous assistance, ensuring a positive experience and effective resolution of inquiries.. Applied active listening and exemplary customer service skills, facilitating both internal and external communications.. Resolved technical issues and troubleshooting problems to ensure smooth service delivery and client satisfaction.. Worked with multidisciplinary teams to improve case management processes, boosting efficiency and service quality.