MC
Contact Now

Mayra Caraccioli

San Pedro Sula, Cortés Department, Honduras

Customer Experience Manager with 8+ years of leadership in BPO industry

  • Managed daily operations and coached teams at Alorica, ensuring high performance and quality standards.
  • Conducted data analysis and audits as a Quality Analyst to ensure compliance and drive process improvements.
  • Processed and validated customer orders and managed complex cases, maintaining strict quality and productivity metrics.
Customer Service Operations
Advanced
Led daily customer service operations, coaching teams, and ensuring quality at Alorica.
Data Analysis & Quality Assurance
Advanced
Performed process audits and monitored agent performance to maintain compliance and continuous improvement.
Order Processing & Case Management
Advanced
Processed customer orders with high accuracy and managed complex discrepancies across multiple functions.
Technical Tools & Reporting
Intermediate
Utilized SAP, Salesforce, Power BI, and Microsoft Excel to support operational and analytical tasks.

Languages

English
Fluent
Spanish
Fluent
See Full Skillset on CazVid
2021 - Actual
Team Manager Customer Experience
Alorica
Overseeing daily operations, Coaching teams, Ensuring quality and performance standards, Driving continuous improvement through effective leadership.
2019 - 2021
Quality Analist
Alorica
Ensuring accuracy, compliance, and continuous process improvement through data analysis, audits, and performance-driven recommendations., Monitoring and evaluating agent performance across order processing, email management, and case resolution to ensure compliance with quality standards and client...
2016 - 2019
Backoffice Agent
Alorica
Processed and validated customer orders with high accuracy, Managed complex cases and discrepancies, Met strict quality and productivity metrics, Collaborated cross-functionally to ensure timely and accurate order fulfillment.
2014 - 2016
Quality Analist
Zero Variance
View Complete Work History
🎓
Bircham Executive College
Bachelor
Completed 2024
🎓
Bircham Executive College
Master Degree
Completed 2026
See Education & Certifications
✨

Personality Is Everything!

Video introductions create real connections. Show passion, explain motivation, and let the authentic personality shine through – it's what makes profiles unforgettable.

Go to CazVid
🎯

Perfect Matches Await

Complete profiles unlock amazing connections with similar professionals and perfect job opportunities

💼

Dream Jobs Loading

Rich profiles get personalized job matches that align with skills, experience, and career goals

Go to CazVid

Share Mayra Caraccioli's Profile