Jun 2023 - Sept 2024
Customer Support Consultant
Madlala Medical
Managing and optimizing customer interactions by handling inbound and outbound inquiries, providing accurate information on medical-related concerns, and resolving patient issues to enhance satisfaction., Coordinating appointment scheduling and patient record updates by ensuring seamless data...
Jan 2022 - May 2023
Outbound Debt Collection Agent
MBD Attorneys
Contacting customers regarding outstanding debts, initiating calls to address overdue payments, and offering tailored solutions., Negotiating repayment terms and securing payments by leveraging negotiation strategies and providing flexible payment options., Utilizing credit-vetting systems to...
Jan 2021 - Dec 2021
Cell Phone Consultant
The Foschini Group
Actively showcasing product features and providing tailored recommendations based on customer needs, resulting in increased sales and customer loyalty., Handling the complete contract process, conducting credit-vetting checks, and ensuring strict compliance with The Foschini Group’s policies,...
Nov 2018 - Dec 2020
Store Associate
The Foschini Group
Addressing customer inquiries, resolving complaints promptly, and ensuring a welcoming environment that fosters customer loyalty and satisfaction., Engaging with customers to understand their needs, providing personalized product recommendations, and guiding them through the purchasing process to...
Nov 2016 - Oct 2017
Store Associate
Sportscene
Welcoming and assisting customers in finding suitable cell phone products and services, providing personalized recommendations., Handling sales transactions, and processing payments through both cash and card methods, ensuring smooth and error-free checkouts., Maintained a high level of accuracy,...