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Mbalenhle Innocentia Mazibuko

Johannesburg, Gauteng, South Africa

HR Specialist with 5+ years in education, finance, and customer service

  • Assessed and prepared contracts while ensuring compliance and timely payment processing in HR role.
  • Contacted clients on behalf of a bank to promote loans, adhering to FAIS and privacy regulations.
  • Supervised examinations, ensured protocol compliance, and maintained exam integrity at Credico Partners.
Records Management
Advanced
Managed manual and electronic records, ensuring accuracy and retrievability across roles.
Communication Skills
Expert
Excelled in maintaining clear, effective communication in client interactions, training, and supervision.
Document Management
Advanced
Handled filing, indexing, archiving, digitizing, and database updates efficiently.
Time Management
Intermediate
Prioritized tasks effectively in HR, client outreach, and examination supervision settings.
MS Office Suite
Advanced
Proficient in Word, Excel, Outlook, and PowerPoint for documentation, reporting, and presentations.

Languages

English
Fluent
IsiZulu
Fluent
Sesotho
Fluent
SiSwati
Fluent
April 2025 - March 2026
HR
Gauteng CET College
Assessed, reviewed, and prepared contracts with service providers., Verified stipend eligibility, maintained updated records, filed, and ensured timely payment processing., Physical health, substance abuse awareness, gender base awareness
January 2025 - March 2025
Outbound Call Centre Agent
First Federal Investment
Contacted clients on behalf of ABSA to offer personal and consolidation loans., Ensured full compliance with FAIS, POPIA, and financial policies., Captured client information accurately and clarified all questions before processing.
May 2024 - April 2025
Invigilator
Credico Partners
Supervised examinations and ensured compliance with assessment protocols., Assisted students and staff with seating and procedural guidance., Maintained exam integrity and reported irregularities promptly.
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University of Johannesburg
BA in Public Management and Governance
Completed 2024
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University of Johannesburg
Advanced Certificate in Local Governance and Management
Completed 2021
🎓
University of Johannesburg
Higher Certificate in Municipal Governance and Management
Completed 2019
🎓
Mondlo Secondary School
Matriculated
Completed 2016

The individual emphasizes their ability to ensure understanding and attention in meetings.

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