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Mercy Gabriela Castro Hernandez

San Pedro Sula, Cortés Department, Honduras

Logistics & Customer Service Professional with 8+ years in Supply Chain & Client Support

  • Developed the operations department at STARTEK HONDURAS, improving team effectiveness.
  • Managed diverse logistics functions including pricing, sales, and documentation for import/export at multiple companies.
  • Led customer service teams, coordinating operations and maintaining high performance metrics each fiscal month.
Customer Service & Support
Advanced
Provided customer support across telecom and logistics sectors, handling inquiries, updates, and issue resolution.
Logistics & Supply Chain Management
Advanced
Managed import/export operations, documentation, and customs procedures using Sarah systems and industry best practices.
Operations Management
Intermediate
Directed pricing, sales, and documentation workflows, and coordinated with agents and internal teams for smooth operations.
Computer & Language Skills
Advanced
Proficient in Microsoft Office Suite and fluent in English, supporting documentation, reporting, and communication tasks.
Team Leadership & Coordination
Intermediate
Led customer service teams, coordinated client updates, and supported managerial activities across multiple roles.

Languages

Spanish
Bilingual
English
Fluent
See Full Skillset on CazVid
July 2026 - February 2026
Customer Care Rep
STARTEK HONDURAS
Developed the operations dept as a Customer Care Rep, Managed the tech, billing, support area for Xfinity Mobile on Comcast campaign, Maintained high performance every fiscal month
November 01st 2024 - April 15th 2025
Customer Service Team Leader
CHARTER LINK LOGISTICS SA
Coordinated every RO won as customer service at night, Provided status updates to all customers during the day
January 02nd 2018 - January 31st 2022
Operations General Manager
ONBOARD LOGISTICS HONDURAS, S.A.
Managed pricing, sales, documentation for Import and export
September 01st 2016 - December 31st 2017
Customer Service Officer
RACO TRADE & LOGISTICS
Managed pricing, sales, documentation for Import and export area, Handled customs documents on Sarah Systems
November 15th 2011 - August 31st 2016
Customers Service Officer
LOGISTIC SERVICES, S.A.
Managed pricing, sales, documentation for Import and export area, Acted as General Manager assistant
November 2006 - November 2011
Operations Coordinator
CARIBEX WORLDWIDE
Managed the commercial area and also 3PA and WCA agents, Import and export
View Complete Work History
🎓
CENTRO CULTURAL SAMPEDRANO
High School
Completed 2003
🎓
Universidad Tecnologica de Honduras (UTH)
International Business
Completed July
See Education & Certifications
✨

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