Mercy - Call Center Operator with 4+ years in customer service and sales

Utilized during customer interactions, complaint resolution, and team communication.

Handled customer inquiries, built rapport, and maintained positive relations.

Managed and updated customer and sales data accurately in CRM systems.

Conducted outreach, promoted products/services, and achieved set targets.

Initiating outreach to individuals or businesses that have not previously engaged with the company, Maintaining a deep understanding of the company's offerings to effectively communicate their advantages to customers, Continuously following up with potential leads or existing customers to nurture relationships and secure sales, Accurately recording customer details and call information in the CRM system, Complying with call scripts and sales protocols provided by the company, Providing product information and deliver product samples, Acknowledging and resolving customer complaints, Meet personal targets and work towards meeting team targets, Maintain records of the conversations with the customer with the CRM system, Interact with others in a friendly and approachable manner, Helping maintain positive relations between customers and company

Management of the database daily, Make a minimum of 200 calls per day and no less than 13 approved proposals in a workday, Fill up client addresses in the system without errors, Credibility of approval of the application and of any status of the order, Address the doubts, concerns and information requested by client, Fill out the sales forms, follow-ups, and check errors, daily, Register sales in the system without errors, Manage and resolve customer complaints, Generate customer interest in the services or products offered by the company, Place customer orders in the computer system without mistakes, Provide personalized customer service by responding to the needs of the customers, Build customer loyalty by follow-up of customer calls, Ensure compliance with set standards of customer service when conversing with clients, Calm angry or frustrated customers and ensure their challenges or issues are addressed properly, Evaluate problems of the customers and provide logical lasting solutions, Identify and escalate issues to supervisors, Provide product and service information to customers, Research required information using available resources, Fulfill the business objectives of the company, Promote safe and healthy work practices, according to institutional regulations and current legal regulations, Promote the ideal interaction with oneself, with others and with the nature of the labor and social context, Adhering to all company policies and procedures