Michael

Built and deployed Power Automate workflows automating leave request processing, client on boarding pipelines, employee notifications, and web-to-lead capture integrations with Dynamics 365 Sales.. Created a model-driven application to manage the lifecycle of company assets, including allocations, tracking, and status updates with notifications.. Reduced manual administrative effort by 80% for 30,000 trade union members by automating loan processing workflows through Microsoft Power Platform.. Developed a centralised IT service management solution to manage incidents, service request, and ticket resolutions workflows, improving IT support operations and service delivery.. Designed and maintained Power BI dashboards to surface actionable insights supporting data-driven decision-making.

Designed and built the end-to-end ITSM system architecture and data model.. Developed automated workflows for the ticket routing, escalation, and SLA tracking.. Integrated email notification system for real-time updates to users.. Collaborated with IT teams to gather requirement and refine processes.

Designed the data schema and relationships for asset tracking.. Built model-driven interfaces (views, forms etc) for efficient data management.. Automated asset allocation and update workflows.. Implemented role-based access for secure data handling.

Designed and developed the canvas app UI for the attendance, leaderboard and the leave management.. Built automated workflows for the leave approvals and notifications.. Integrated SharePoint for data storage.. Ensured responsiveness and ease of use across devices.