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Michael Carrasco

Santo Domingo, Nacional, Dominican Republic

Bilingual Interpreter with Strong Client Communication & Team Supervision

  • Provided real-time English-Spanish interpretation for U.S. clients, ensuring high accuracy and professionalism.
  • Coordinated team operations and prepared KPI reports as Sales Supervisor, contributing to strategic decision-making.
  • Supported onboarding and process documentation, enhancing team efficiency and communication at Teleperformance.
Bilingual Communication
Expert
Delivered accurate English-Spanish interpretation in high-pressure environments for corporate clients.
Client Relations & Support
Advanced
Managed escalated client communications and maintained professional rapport across multiple platforms.
Performance & KPI Reporting
Expert
Tracked team performance metrics and prepared detailed KPI reports for management review.
Team Coordination & Supervision
Advanced
Supervised sales teams, onboarded new staff, and documented processes to improve team operations.
Technical Tools & Systems
Intermediate
Proficient in CRM management, Microsoft Office, Google Workspace, and AI productivity tools.

Languages

English
Fluent / Professional
Spanish
Native
See Full Skillset on CazVid
Current
ENGLISH-SPANISH INTERPRETER
TransPerfect
Provide real-time interpretation for professional U.S. clients., Maintain neutral tone and high accuracy in high-pressure conversations., Support communication between executives and Spanish-speaking clients.
2023 - 2025
SALES SUPERVISOR
Teleperformance
Coordinated daily team operations and performance tracking for U.S.-based campaign., Prepared structured KPI reports for management review and strategic decision-making., Managed escalated client communications ensuring professional resolution within 24 hours., Documented and tracked client cases...
2021 - 2023
TECHNICAL & CLIENT SUPPORT SPECIALIST
Teleperformance
View Complete Work History
🎓
TECHNOLOGICAL INSTITUTE OF THE AMERICAS (ITLA)
Industrial Automation Technologist
Completed 2023
🎓
MARIA INMACULADA SCHOOL
Technical High School Diploma
Completed 2018
See Education & Certifications
✨

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