Miguel - Risk Analyst with 5+ years in financial and payment sectors

Applied issue investigation, research, and due diligence to identify and mitigate risks.

Conducted in-depth investigations of transactions and claims, ensuring compliance and resolution.

Developed rapport with clients and prepared detailed reports for management review.

Ensured adherence to regulatory requirements through policy reviews and risk assessments.

Collaborated with cross-functional teams to support risk management initiatives.

Assessment of patterns and suspicious behaviors in card transactions., In-depth investigation of claims related to undelivered goods and services., Constant monitoring of unusual activities in cash withdrawals at ATMs., Identifying legal and coherent reasons that support the resolution of a specific transaction dispute., Ensured adherence to regulatory requirements by conducting regular reviews of policies, procedures, and controls related to risk management practices within the organization., Supported business continuity planning efforts by conducting risk assessments for critical processes, identifying areas of vulnerability and recommending appropriate mitigation measures.

Reduced bad debt losses through proactive collection efforts and accurate account monitoring., Prepared detailed reports on collection activities, identifying trends or areas requiring additional attention for management review., Developed positive rapport with clients through professionalism and empathy, fostering long-term relationships and preventing potential legal disputes.