Miguel - Operations and Content Moderation Specialist with 5+ years in Security and Retail

Performed clerical tasks such as drafting correspondence, preparing quotes, and handling banking procedures.

Reviewed and evaluated online content to ensure compliance with community and safety standards.

Monitored transaction statuses, managed customer documentation, and generated fraud reports.

Contacted customers for follow-ups related to transaction issues and documentation requests.

Ensured content and transaction processes adhered to relevant regulations and standards.

Preparing quotes, Handling banking procedures, Drafting correspondence, Performing various additional administrative tasks

Reviewing and evaluating content for the Roblox video game, Making decisions about whether to approve or deny content, Ensuring that the content complied with regulations and maintained a safe and healthy environment for the gaming community

Monitoring the status of transactions, Checking whether they were approved, cancelled or pending, Managing the request for personal documentation from customers, Preparing fraud reports when necessary, Contacting customers to follow up on their transactions