Este es mi perfilContactar vía CazVid
Miriam
Directora Ejecutivoa
Contacto
Competencias
Experiencia demostrada en Regional HR Leadership.
Experiencia demostrada en Site/Country Leadership.
Experiencia demostrada en HR Operations & GBS/Shared Services.
Experiencia demostrada en Hire-to-Retire Lifecycle.
Experiencia demostrada en HR Transformation & Digital Enablement.
Educación
Idiomas
Resumen
Directora Ejecutivoa buscando nuevas oportunidades
Experiencia
Head of Panama Site & Regional Lead, HR Services
Serve as Country/Site Lead for ELC Panama operation of 461 employees, overseeing strategic planning, executive communications, daily operations for different business units, office maintenance, indirect procurement, financial/statutory oversight, and compliance with local country regulations.. Lead regional HR Services across the US, Canada and Latin America, covering hire-to-retire operations, audit and compliance, operational excellence, learning delivery, instructional design, and content management.. Partner with senior business leaders and key stakeholders to align site operations, culture, talent priorities, and service delivery with enterprise objectives.. Promote a thriving site culture and local talent development agenda, strengthening employee experience, engagement, leadership visibility, and organizational connectivity.. Drive digital transformation and operational excellence initiatives across HR Services, supporting scalable processes and improved service delivery across multi-country environments.. Govern cross-functional priorities including local regulatory compliance, stakeholder management, office operations, vendor/procurement coordination, and site-level communications.
HR Executive Director, OneSource Delivery Services
Led regional HR service delivery for North America and Latin America within OneSource/GBS, including core hire-to-retire operations, HR systems data integrity, customer intake, HR compliance, payroll services, reporting, knowledge management, learning operations, talent acquisition, and crisis management.. Directed a Panama-based operation of 95 employees, building capability, performance discipline, and a customer-centric service culture across multiple HR workstreams.. Provided leadership for selected global processes supporting APAC and UK/EMEA, operating effectively across complex global matrix structures.. Drove continuous improvement and digital transformation initiatives to strengthen HR operations, data quality, knowledge management, and customer experience.. Partnered with regional and global stakeholders to manage service delivery expectations, operational priorities, compliance requirements, and transformation roadmaps.. Led crisis management and business continuity efforts, helping protect service continuity and employee support across evolving business conditions.. Built strong cross-functional partnerships with HR, Finance, Payroll, Technology and business leaders to maintain operational execution and improve service effectiveness.
Enterprise Learning & Organizational Development
Served as Global Process Owner for Caterpillar's leadership development executive programs across the Americas, Asia Pacific and Europe.. Designed and deployed leadership programs for all levels in partnership with Duke Corporate Education, The Disney Institute, Cambridge University and other external partners.. Owned onboarding processes for Executive Office and Operating Council officers, as well as executive coaching programs.. Partnered with succession planning groups and regional learning professionals across 30+ divisions to deliver learning and development solutions aligned to business needs.. Managed learning delivery model initiatives in Latin America and served as Regional Lead for Learning Solutions, strengthening leadership capability and regional delivery consistency.
Regional HR Service Center Manager
Led regional HR service center operations covering 200 HR operational processes and a team of 110 staff, 8 team leaders and 8 supervisors.. Implemented and managed KPIs across People, Quality, Velocity and Cost to drive service performance, accountability, and operational discipline.. Led process improvement initiatives with corporate teams and business units, ensuring service targets, cost targets, and business expectations were met or exceeded.. Developed leadership capability across supervisors and team leaders while improving team performance, service quality and cost management.
HR Service Center Lead
Led HR service center teams supporting learning, administration, workforce administration, and HR operational processes across the Americas.. Reduced cost per transaction and improved quality of HR personnel change forms and workforce administration data entry through continuous improvement practices.. Sponsored Rapid Improvement Workshops and Six Sigma projects to strengthen efficiency, quality, and service consistency.. Built strong partnerships with internal business units to exceed key quality and velocity metrics.. Served as Business Continuity Plan subject matter expert; certified Six Sigma Green Belt and CPS Green Belt.
Quality Supervisor
Led quality assurance operations for four key customer accounts, managing a team of 8 QA representatives supporting up to 200 sales and customer service agents.. Developed and monitored quality assurance controls, service standards and KPIs to improve customer experience and operational consistency.. Coached frontline teams and leaders on quality expectations, service delivery and performance improvement.. Served as ISO 9001 Certified Auditor.